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Two Things Not to Say When You are Angry With a Student's Behavior

When you are angry at a student don't say:
1. Look at Me
2. What Did You Say?
These two demands will cause the situation to get worse not help it get better.

Instead -
1. Remain calm
2. Talk in a soft voice
3. Possibly remove them from the area which also creates wait time.
Remember that you are trying to de-escalate the situation.